Additional Information

Where to go?

The Escapade dock is located at:

The Heidel House Hotel & Conference Center

653 Illinois Ave

Green Lake, WI 54941

Can I bring my own food or beverage?

For Private Charters: We kindly as that you go through a local caterer when bringing food on board.

Beverage service is only allowed through Lake Street Marina or The Heidel House Hotel & Conference Center.

Are reservations required?

Reservations are required for all tours. Tickets can be purchased online. Full payment is required at the time of reservation.

What is your cancellation policy?

For Public Tours:

Tour tickets must be cancelled 48 hours prior to the scheduled cruise for a refund.

For Dinner Cruises:

Tickets must be cancelled 10 days prior to the scheduled cruise for a refund.

For Private Charters:

Any cancellations made from 60-15 days of the reservation will be responsible for 50% of the contract amount. Cancellations made 15 days or less from the date of the charter will be responsible for 100% of the contract amount.

*Green Lake Tours reserves the right to cancel charter due to force majeure. The deposit will be returned in full, less $100, if the rental company is unable to provide you with a chartered cruise

Is the boat handicap accessible?

There are a couple of steps down to the boat, off of the dock.

Is the boat enclosed or air conditioned?

The lower deck of the Escapade is enclosed with large windows and has air conditioning. The upper deck is open air.

How early can we board the boat?

Please board 15 minutes prior to your boat’s scheduled departure, customers will line up on the dock prior to boarding time. You can board by showing your confirmation email to the crew or by providing the full name on the reservation.

What happens in the event of bad weather?

It’s difficult to give a definitive answer since every weather situation is different. In general, we do not cancel our tours for rain or cool weather because the Escapade has a lower deck that is enclosed. In the event of strong storms, strong winds, or other severe weather, we will make a decision at that time as to whether or not tours can go out. If we have to cancel a tour altogether due to weather, we will provide a full refund or change your reservation to a different date. If we adjust the departure time or end a tour early due to severe weather we typically will not provide a refund, but rather a “rain check” may be provided depending on the situation.